International Shipping Policy
We currently ship worldwide however delay may occur because of Covid-19.
Shipment processing time
All orders are processed within 14 business days. Shipments are collected twice a week (Monday & Thursday) for DHL Express shipping and once a week for Royal Mail shipping.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Please take into consideration that delays might happen, mostly due to COVID-19 and we have no control over it.
Shipping rates & delivery estimates
Shipping charges for your order will be displayed at checkout. Shipping rates depend on the service chosen (cf. FAQs)
Please keep in mind your order is shipped FROM the UK therefore custom fees can be applied if the value worth more than the value set by the destination country. Note that if you don't pay the taxes, the package will be sent back to us and we will refund your order. The courier company will contact you directly to pay the fees due. We are not in charge of the custom fees!
No custom fees apply for EU countries.
Shipment to P.O. boxes addresses
Kenyuniverse DOEST NOT ship to PO Boxes addresses. If your address is a P.O Box we will issue a refund straight away.